Privacy Policy

Last Updated: October 16, 2025

Welcome to SparkPoint Plus. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

Personal Information

When you create an account with SparkPoint Plus, we collect:

• Name and email address
• Phone number
• Payment information (processed securely through third-party payment providers)
• Vehicle information (make, model, battery capacity)

Location Data

To provide our core service of finding nearby charging stations, we collect:

• Real-time location data when you use the app
• Historical location data for charging sessions
• Navigation routes to charging stations

Usage Information

We automatically collect information about how you interact with our app:

• Charging session details (duration, energy consumed, cost)
• App usage patterns and preferences
• Device information (device type, operating system, unique identifiers)
• Log data and crash reports

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our charging station locator service
• Process payments for charging sessions
• Send you notifications about charging status and important updates
• Improve our app's functionality and user experience
• Provide customer support
• Analyze usage patterns to expand our charging network
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

We work with third-party companies that help us provide our services:

• Payment processors for transaction handling
• Cloud hosting providers for data storage
• Analytics services to improve our app
• Customer support tools

Charging Station Partners

We share necessary information with charging station operators to facilitate your charging sessions, including location and vehicle information.

Legal Requirements

We may disclose your information if required by law or to protect our rights and the safety of our users.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and monitoring

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Location Services: Disable location access in your device settings (note: this will limit app functionality)

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data for legal and regulatory compliance purposes.

7. Children's Privacy

SparkPoint Plus is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes through the app or via email. Your continued use of SparkPoint Plus after changes are posted constitutes acceptance of the updated policy.

9. Nigerian Data Protection Compliance

SparkPoint Plus complies with the Nigeria Data Protection Regulation (NDPR). We are committed to protecting your rights as a data subject under Nigerian law.